Refund policy

Refund Policy

At MM2Legends, we strive to offer a fair and transparent refund experience for all customers. By making a purchase from our store, you agree to the terms outlined below.

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Refund Eligibility (Standard Orders)

Customers may request a refund within 16 hours of the original purchase.

To request a refund, please contact our support team at:
support@mm2legends.com

Please include your order details (such as order number and purchase email) to help us process your request as quickly as possible.

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High-Value Orders ($500+)

For orders exceeding $500, the following terms apply:

• The refund request window is extended to 20 hours from the time of purchase.
• We reserve the right to decline refund requests if we detect suspicious, unusual, or potentially fraudulent activity.

However, we want to be transparent:
We rarely decline refunds, and this only happens in cases where we strongly suspect something is not legitimate.

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Declined Refund Requests

If your refund request is declined:

• You may submit a new refund request after 12 hours.
• Each request is reviewed individually, and providing additional details may improve your chances of approval.

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Review Process

All refund requests are manually reviewed.

We may:

• Verify order information
• Request additional details
• Investigate unusual activity

This helps us protect both our customers and our store.

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Fair Use

We aim to be flexible and customer-friendly, but we reserve the right to deny refunds in cases of:

• Abuse of the refund system
• Repeated excessive refund requests
• Fraudulent or suspicious behavior

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Refund Processing

Once approved, refunds will be processed within a reasonable timeframe. Processing time may vary depending on your payment provider.

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Contact Us

If you have any questions, feel free to contact us:
support@mm2legends.com